Privacy Policy

What we collect

When you place an order or contact us, we may collect your name, email address, shipping details, selected phone model, and the custom information you submit for production.

Essential store technologies are used for functions such as the cart, checkout, security, and remembering your privacy choice. These do not require an optional analytics or marketing choice.

How we use it

We use your information to process orders, personalize products, send order updates, provide customer support, prevent fraud, and improve our website and services.

Payment details are handled by secure payment providers. We do not store your full card details on our website.

Optional analytics and marketing

Google Analytics stays off and Google is not contacted until you enable Analytics. If enabled, it measures visits and store use while Google advertising storage and personalization remain disabled.

Meta/Facebook measurement and optional WooCommerce order-source attribution stay off until you enable Marketing. Events and attribution data from before your choice are not queued, sent, or reused later.

Your independent Analytics and Marketing choices are stored in the secure host-only __Host-sg_consent cookie for up to 180 days.

Who we share it with

We only share the information required to complete your order with trusted service providers such as payment processors, shipping carriers, production partners, and website tools.

We do not sell your personal information for cash. Where relevant laws apply, you may request information about how your data is used.

Your choices

Use the Cookie settings control in the footer to accept, reject, or withdraw optional Analytics and Marketing consent at any time.

You can contact us to request access, correction, or deletion of your personal information, subject to any legal or operational retention requirements.

For privacy questions, contact us at info@customcasefactory.com.